Customer-Friendly, Transparent, and Reliable

At Bookera Publication, we are committed to providing excellent service and satisfaction for all our customers, authors, and partners. Our Refund and Returns Policy ensures clarity, transparency, and a smooth process for addressing concerns related to book purchases, publishing services, or printing orders.

This policy applies to all products and services purchased via BookeraPub.com, as well as bulk, institutional, and author-specific orders.

1. General Principles

  • Customer satisfaction is our top priority.
  • Refunds and returns are processed fairly and transparently.
  • All returns must comply with the conditions outlined in this policy.
  • Timelines for refunds and replacements are communicated clearly and adhered to strictly.

2. Returns Policy for Books

Eligible Returns:

  • The unboxing video of the product is necessary for claiming a refund or replacement. If you do not have it, your claim will depend on the investigating agent’s findings.
  • Books received damaged, defective, or incorrect from the original order.
  • Orders that differ from the product description on our website.

Ineligible Returns:

  • Books damaged due to misuse, improper handling, or wear and tear after delivery.
  • Change of mind, unless explicitly stated under promotional or special sale terms.

Return Procedure:

  1. Contact Bookera Customer Support within 7 working days of receiving the product.
  2. Provide your order number, book details, and photographic evidence of the issue.
  3. Our team will review your request and approve a return or replacement.
  4. After approval, return the book using the provided instructions.
  5. Once received and verified, a replacement or refund will be issued.

Timeline:

  • Returns are to be shipped back within 10 days of approval.
  • Refunds are processed within 7–10 working days after receipt and verification.
  • Replacements are typically dispatched within 5–7 working days.

3. Refund Policy for Publishing & Printing Services

Eligible Refunds:

  • Cancellation of services before proof approval (manuscript review, design, or printing).
  • Overpayment or billing errors.

Ineligible Refunds:

  • Services already completed, including editing, layout, design, or printing.
  • Partial use of packages (e.g., if editing or printing has started).

Refund Procedure:

  1. Submit a refund request via email to support@bookerapub.com with your order and invoice details.
  2. Our team will verify the request and confirm eligibility.
  3. Approved refunds are processed to the original payment method.

Timeline:

  • Refund requests are evaluated within 5 working days.
  • Eligible refunds are processed within 7–10 working days.
  • Payments may take longer depending on banking or payment gateway processes.

4. Bulk Orders and Institutional Purchases

  • Returns for bulk book orders are accepted only for damaged, defective, or misprinted books.
  • Bulk returns require prior approval and must include photographic evidence of defects.
  • Refunds or replacements for bulk orders are processed after inspection.
  • Special conditions may apply to educational or corporate clients; terms are provided during order confirmation.

5. Damaged or Lost Shipments

  • Customers should inspect all shipments upon delivery.
  • For damaged books during transit, contact our support team within 48 hours.
  • Replacement or refund will be provided after verification.
  • For lost shipments, Bookera investigates with the courier and provides full or partial refund based on tracking and proof of delivery.

6. Cancellations

  • Service orders (printing, publishing, editing) can be canceled before proof approval without penalty.
  • Cancellations after proof approval may incur charges for services already rendered.
  • Authors or customers are encouraged to communicate cancellations promptly to avoid additional costs.

7. Exceptions & Special Conditions

  • Digital Products: eBooks or downloadable content cannot be returned once delivered, except for technical errors.
  • Customized Orders: Personalized books, special editions, or custom prints are non-returnable unless damaged or defective.
  • Promotional Sales: Products sold under discount campaigns may have specific terms regarding returns; always check product details.

8. Contacting Support

Our support team is dedicated to assisting with refunds, returns, or any concerns:

Required Information for Returns:

  • Order number or invoice
  • Product details (title, edition, quantity)
  • Description and photos of the issue

9. Key Takeaways

  • Inspect products on delivery and report issues within 7 days.
  • Damaged, defective, or incorrect books are eligible for return/replacement.
  • Publishing and printing service refunds are possible before proof approval.
  • Bulk, institutional, or custom orders have specific conditions.
  • Digital products and personalized items have limited or no return eligibility.

Bookera Publication aims to make every purchase and service seamless, reliable, and trustworthy, ensuring authors and readers enjoy a smooth experience from order to delivery.